Big store has most of everything you'd need, how very they do have limited stock of stuff. Sometimes they don't have sets (if you'd need 2 of an item) however the staff is very friendly and attentive, helpful and willing to place orders if need be
Place is always empty, that's what makes it so great!.
Derek was the counter men and he was great. He knew his stuff. I know they can't carry everything and they have to order some stuff but I figured they might have had a few more ball joints. That's why they got a four not a 5
Good location, competitive pricing. Has a warehouse feel to the place.
I give the staff an absolute five. They are the most helpful guys in the area, lend you tools if you need to make a quick fix, and are pretty knowledgeable. My problem with this location is the manager. After purchasing two sets of Sylvania H7's not even a month ago (They were around $40 a set) , one of the bulbs burned out. I went in for a simple return and the manager intervened in the transaction to stop the gentleman at the counter from performing refund functions. His excuse was that they don't do electronic refunds because it could be my fault that the bulb burnt out so fast. I ushered him to the aisle where I bought the bulbs after I told him about the one year warranty that Sylvania guarantees on their box; this one year warranty being redeemable at the place of purchase. He then proceeded to tell me that I had to take it up with Sylvania themselves and that he can't perform the return. Remove this man from his management position and give him some proper customer service training. I've been in management for 7 years and the proper response would have been "I will take care of this for you sir". Never coming to this location again and props to the regional and district managers for getting back to me on this issue (News flash: They didn't)
Autozone is a US Car Repair based in Franklin, New Jersey. Autozone is located at 413 Route 23 S, Franklin, NJ 07416, USA.
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